If multiple devices are connected to your router, speed may be slow.

Note: Turn off the noise-cancelling function if you are using a noise canceling headphone.

Use the unit as far away as possible from a microwave oven, ticket gates, other Bluetooth device or places that generate electromagnetic radiation.If a Wi-Fi device is in use near the unit, turn off its Wi-Fi function or use the device at least ten meters away from the unit.Turn off the Wi-Fi function of the connected device.Signal interference may occur when a Wi-Fi® device is in use near the unit if they both use the same 2.4 GHz frequency band.Place the devices closer together to improve signal transmission.If the connected device is in a bag or in a pocket, try moving the position of the device.If the connected device has a cover on it, take it off to improve the communication distance.Change the position or location of the unit or connected device.The communication between the devices will be poor if there is an obstruction between the unit and the connected device.The following situations may affect the quality of the Bluetooth® connection between your unit and the connected device: Check Applicable Products and Categories for details.

IMPORTANT: This article applies only to specific products and/or operating systems.

Wifi vs bluetooth electronics